Health information is processed under applicable business associate agreements and the service configurations that support those agreements. We review the intended use and applicable agreements with your organization during onboarding.
Staff and administrative workspaces use multi-factor verification. Organization membership, assigned care-team access and member permissions determine which records are available. Managing a brand does not automatically grant access to health records.
Private account sync, connected-device access, practice sharing and Coach permissions are separate choices. Members choose the categories they share and can revoke access through the available account controls.
Encrypted records, protected service access and security events support accountability. Operational diagnostics exclude health content, questions, responses, credentials and invitation links.
Coach uses relevant, authorized context through RAMROK’s backend. Members can withdraw Coach sharing independently. AI output supports exploration and discussion; it does not replace professional judgment or become a diagnosis.
Read the AI privacy details ↗CLEAR EXPECTATIONS
Bring your organization’s security requirements into the onboarding conversation.
No. Device access, private sync and care-team sharing are separate permissions. A record must be available through the supported connection and authorized for the staff member viewing it.
Yes. Required security, consent, access controls and basic export are part of both Starter and Growth. These protections are not an upgrade feature.
Yes. Contact our team to review the agreements and processing scope that apply to your organization’s intended use before onboarding.
The privacy notice explains account information, record sharing, AI processing, diagnostics and account choices. The support page provides a route for account and privacy questions.
YOUR TEAM. YOUR MEMBERS. YOUR BRAND.
A daily companion for members. A clearer view for staff. An experience that belongs to your practice.
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